Aternity - View more...
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Key Features
Employee Experience Monitoring (EXM)
- Monitors devices, applications, and networks from the employee’s perspective.
- Tracks desktop startup time, app responsiveness, Wi-Fi/VPN performance.
- Measures productivity apps (Office 365, Teams, Salesforce) and VDI performance.
- Provides IT with KPIs on digital workplace quality.
Customer Experience Monitoring (CXM)
- Measures user experience on web and mobile apps in real time.
- Monitors page load times, API responsiveness, transaction success rates.
- Detects app crashes, HTTP errors, and backend delays.
- Enables product and digital teams to optimize customer-facing services.
Benefits for the Client
- For Employees –
o Improve workforce productivity with proactive IT support.
o Reduce ticket volume and MTTR through real end-user metrics.
o Optimize digital workplace investments (O365, VDI, SaaS). - For Customers –
o Enhance satisfaction and loyalty with superior app performance.
o Protect revenue by detecting slowdowns before they impact users.
o Gain insights to drive continuous improvement of digital services.
Why Riverbed Aternity is Different
- 360° Digital Experience – unifies internal (employees) and external (customers) experience in one platform.
- Full-stack visibility – from endpoint device health to SaaS, mobile, and cloud services.
- Business alignment – bridges IT Ops, Digital Workplace, and CX/Marketing teams.
- AI-driven insights – anomaly detection and actionable recommendations.
- Part of Riverbed IQ – integrated with AppResponse (packets) and NetProfiler (flows) for full observability.
Typical Use Cases
- Employee Experience – validate SaaS rollouts (O365, Salesforce, Teams), monitor remote work, reduce support tickets.
- Customer Experience – benchmark mobile app responsiveness, monitor e-commerce site performance, optimize API-driven services.
- Unified – correlate employee and customer journeys to ensure seamless digital operations.
Services & Support (What We Offer)
- Digital Experience Assessment – identify gaps in workforce and customer experience.
- Deployment Services – implement EXM and CXM across devices, apps, and services.
- Integration Workshops – connect Aternity insights with ITSM, observability, and business dashboards.
- Optimization Services – tune KPIs, thresholds, and alerts.
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