Aternity

“360° Digital Experience Management for employees and customers.”

What is Aternity?

Aternity is Riverbed’s Digital Experience Management (DEM) platform, delivering visibility into how employees and customers experience digital services.
By combining Employee Experience Monitoring (EXM) and Customer Experience Monitoring (CXM), Aternity provides a unified view of application performance, device health, and end-to-end digital journeys — from the employee’s laptop to the customer’s mobile app.

Integrated into the Riverbed IQ AIOps Platform, Aternity enables IT, business, and digital teams to align on a common source of truth for digital experience, ensuring both workforce productivity and customer satisfaction.

Key Features

Employee Experience Monitoring (EXM)

• Monitors devices, applications, and networks from the employee’s perspective.
• Tracks desktop startup time, app responsiveness, Wi-Fi/VPN performance.
• Measures productivity apps (Office 365, Teams, Salesforce) and VDI performance.
• Provides IT with KPIs on digital workplace quality.

Customer Experience Monitoring (CXM)

• Measures user experience on web and mobile apps in real time.
• Monitors page load times, API responsiveness, transaction success rates.
• Detects app crashes, HTTP errors, and backend delays.
• Enables product and digital teams to optimize customer-facing services.

Benefits for the Client

• For Employees –
  o Improve workforce productivity with proactive IT support.
  o Reduce ticket volume and MTTR through real end-user metrics.
  o Optimize digital workplace investments (O365, VDI, SaaS).
• For Customers –
  o Enhance satisfaction and loyalty with superior app performance.
  o Protect revenue by detecting slowdowns before they impact users.
  o Gain insights to drive continuous improvement of digital services.

 Why Riverbed Aternity is Different

• 360° Digital Experience – unifies internal (employees) and external (customers) experience in one platform.
• Full-stack visibility – from endpoint device health to SaaS, mobile, and cloud services.
  
• Business alignment – bridges IT Ops, Digital Workplace, and CX/Marketing teams.
  
• AI-driven insights – anomaly detection and actionable recommendations.
  
• Part of Riverbed IQ – integrated with AppResponse (packets) and NetProfiler (flows) for full observability.

Typical Use Cases

• Employee Experience – validate SaaS rollouts (O365, Salesforce, Teams), monitor remote work, reduce support tickets.
  
• Customer Experience – benchmark mobile app responsiveness, monitor e-commerce site performance, optimize API-driven services.
  
• Unified – correlate employee and customer journeys to ensure seamless digital operations.

Services & Support (What We Offer)

• Digital Experience Assessment – identify gaps in workforce and customer experience.
  
• Deployment Services – implement EXM and CXM across devices, apps, and services.
  
• Integration Workshops – connect Aternity insights with ITSM, observability, and business dashboards.
  
• Optimization Services – tune KPIs, thresholds, and alerts.