AIOPS

“Intelligent incident response and on-call management for DevOps and SRE teams.”

What is Splunk On-Call?

Splunk On-Call (ex-VictorOps) is a DevOps-oriented incident management platform that centralizes alerting, escalation, and collaboration for IT and engineering teams.
It ensures the right people are notified at the right time with context, while enabling faster remediation and reduced downtime.

Key Features

• On-Call Scheduling & Escalation
  ▫️Create flexible on-call rotations, team schedules, and escalation policies.
  ▫️Route alerts automatically based on time zones, roles, and availability.
• Contextual Alerts & Collaboration
  ▫️Enrich alerts with runbooks, logs, and metrics.
  ▫️Integrated chat (Slack, MS Teams) and voice/SMS notifications.
• Incident Lifecycle Management
  ▫️Track incidents from detection to resolution.
  ▫️Provide timelines for postmortems and compliance.
• Noise Reduction & Routing
  ▫️Suppress redundant alerts and group related incidents.
  ▫️Deliver actionable notifications only to relevant teams.
• DevOps Toolchain Integrations
  ▫️Native with Splunk Observability Cloud, ITSI, and Splunk Platform.
  ▫️Supports PagerDuty, Jira, ServiceNow, GitHub, Prometheus, Grafana, and more.
• Mobile-first Experience
  ▫️Manage alerts and collaborate on incidents from iOS/Android apps.
  ▫️Acknowledge, reassign, and resolve on the go.

Benefits for the Client

• Faster response – reduce MTTA/MTTR with intelligent routing and real-time collaboration.
  
• Better reliability – prevent downtime with 24/7 automated escalation.
  
• Team productivity – reduce alert fatigue, align DevOps and SRE workflows.
  
• Improved transparency – incident timelines for learning and accountability.
  
• Seamless integration – connect directly with observability and ITSM tools.

Why Splunk On-Call is Different ?

• DevOps-native – designed for SRE and engineering culture.
  
• Context-rich alerts – every notification carries runbooks and observability data.
  
• Collaboration-first – integrates natively with chat and ticketing systems.
  
• Part of Splunk ecosystem – works with ITSI and Observability Cloud for end-to-end incident response.
  
• Mobile-centric – optimized for on-the-go acknowledgment and resolution.

Complementarity with Splunk Observability Cloud & ITSI

• Observability Cloud detects performance anomalies with full-fidelity telemetry.
• ITSI correlates alerts into service-centric episodes.
• On-Call ensures rapid notification, escalation, and resolution with the right teams.
  → Together, they deliver closed-loop incident management, from detection to business impact resolution.

Typical Use Cases

• Manage on-call rotations and escalations for global DevOps teams.
• Reduce MTTR by integrating alerts with Splunk Observability dashboards.
• Automate routing of incidents from ITSI or SIEM into the right SRE team.
• Empower mobile engineers to resolve incidents anytime, anywhere.
• Conduct structured postmortems with full incident history.

Services & Support (What We Offer)

• On-Call Assessment – review incident workflows and escalation chains.
  
• Deployment Services – configure rotations, policies, and integrations.
  
• Collaboration Workshops – integrate On-Call with Slack, Teams, and ITSM tools.
  
• Optimization Services – fine-tune alert suppression, runbooks, and postmortem practices.
  
• Managed Incident Response – deliver On-Call as-a-service with 24/7 coverage.

“AI-powered IT service monitoring and analytics for business resilience.”

What is Splunk ITSI?

Splunk ITSI is a next-generation monitoring and analytics solution for IT operations. It provides real-time visibility into service health, business KPIs, and IT performance by correlating events, metrics, and logs across complex infrastructures.

With AI-driven anomaly detection, event correlation, and business service views, ITSI enables IT Ops, SREs, and executives to prevent outages, reduce MTTR, and align IT with business outcomes.

Key Features

• Service-Oriented Monitoring
  ▫️Model business services and dependencies across apps, infra, and cloud.
  ▫️Service Analyzer dashboards to track overall health at a glance.
• KPI & Glass Tables
  ▫️Define KPIs that matter to business services.
  ▫️Visualize them in custom glass tables for executives and NOC teams.
• AI-Driven Event Analytics
  ▫️Machine learning for anomaly detection and adaptive thresholds.
  ▫️Event correlation to suppress noise and highlight root causes.
• Notable Events & Episode Review
  ▫️Aggregate related alerts into episodes with context.
  ▫️Drive efficient incident response and reduce alert fatigue.
• Predictive Insights
  ▫️Forecast degradations before SLAs or services are impacted.
  ▫️Guide proactive remediation actions.
• Integration with Splunk Ecosystem
  ▫️Native with Splunk Platform (logs, metrics, events).
  ▫️Tight integration with Splunk Observability Cloud for real-time APM, infra, and DEM data.

Benefits for the Client

• Faster problem resolution – reduce MTTR with correlated insights.
  • Noise reduction – cut alert fatigue with AI-driven correlation.
  • Business alignment – monitor IT health in terms of business services and outcomes.
  • Proactive operations – predict issues before they impact SLAs.
  • Unified ecosystem – leverage Splunk Platform + Observability Cloud data in one view.

Why Splunk ITSI is Different ?

• Service-first approach – aligns IT KPIs to business services.
  • AI/ML at the core – anomaly detection, predictive analytics, and noise reduction.
  • End-to-end integration – leverages Splunk Observability Cloud for real-time metrics, traces, and RUM.
  • Customizable glass tables – executive dashboards that link IT health to business performance.
  • Proven scale – trusted by global enterprises in regulated and mission-critical industries.

Complementarity with Splunk Observability Cloud

• Observability Cloud provides real-time, high-fidelity telemetry (metrics, traces, logs, RUM, synthetics).
• ITSI ingests this data to model business services, apply AI/ML correlation, and deliver executive dashboards.
• Together, they form a closed loop: observability → correlation → prioritization → remediation.

Typical Use Cases

• Model and monitor end-to-end services across hybrid infrastructures.
  • Reduce noise by correlating thousands of alerts into a handful of actionable episodes.
  • Provide executive visibility into IT health via glass tables.
  • Predict degradations and prevent outages before customers are impacted.
  • Combine Observability Cloud telemetry with ITSI for unified, service-centric monitoring.

Services & Support (What We Offer)

• Service Modeling Workshops – define KPIs and dependencies.
  • Deployment Services – design and implement ITSI with integration to Splunk data sources.
  • Executive Dashboards – build glass tables aligned with business priorities.
  • Tuning – configure anomaly detection and predictive analytics.
  
  

“Unified AIOps platform delivering actionable intelligence across network, application, and digital experience.”

What is IQ Ops?

Riverbed IQ Ops is Riverbed’s AIOps platform, designed to unify observability and performance insights across network flows, packets, and digital experience data.
By correlating telemetry from AppResponse (packets), NetProfiler (flows), Aternity (employee, customer, and mobile experience), and NPM+ (endpoint visibility), IQ Ops provides actionable intelligence with adaptive AI to optimize IT operations, accelerate troubleshooting, and enhance digital business outcomes.

IQ Ops transforms fragmented monitoring into a single pane of glass, enabling IT, NetOps, and business teams to align on performance, resilience, and user experience.

Key Features

• Unified Data Correlation
  ▫️Aggregates telemetry from packets, flows, endpoints, and digital experience.
  ▫️Normalizes and enriches data to provide a holistic view of IT performance.
• Adaptive AI Engine
  ▫️ Learns baselines across applications, networks, and user journeys.
  ▫️ Detects anomalies, reduces noise, and prioritizes issues by business impact.
  ▫️Provides guided remediation and proactive recommendations.
• Cross-Domain Observability
  ▫️Correlates AppResponse (packet forensics), NetProfiler (flow analytics), and Aternity (digital experience).
  ▫️Integrates with cloud-native telemetry and third-party ITSM/observability platforms.
• Business-Aligned Dashboards
  ▫️Unified views for IT operations, executive stakeholders, and business owners.
  ▫️KPIs tied to productivity, customer satisfaction, and revenue impact.
• Cloud & Hybrid Readiness
  ▫️Supports multi-cloud, SaaS, SD-WAN, and Zero Trust architectures.
  ▫️Delivered as SaaS or hybrid deployment.

Benefits for the Client

• Break silos – unify network, application, and user experience monitoring.
• Accelerate troubleshooting – correlate symptoms across data sources for faster MTTR.
  
• Proactive operations – AI identifies degradation before users are impacted.
  
• Business alignment – insights linked to productivity, satisfaction, and revenue.
  
• Simplify IT landscape – consolidate multiple tools into one AIOps platform.

Why Riverbed IQ Ops is Different ?

• Actionable Intelligence with Adaptive AI – not just detection, but guided resolution.
  
• 360° observability – packets, flows, endpoints, and digital experience in one platform.
  
• Enterprise-to-cloud coverage – hybrid and multi-cloud environments supported.
  
• Open ecosystem – APIs and connectors for ITSM, SIEM, and observability platforms.
  
• Proven heritage – built on Riverbed’s trusted monitoring technologies (AppResponse, NetProfiler, Aternity).

Typical Use Cases

• Detect and resolve SaaS or cloud performance issues before they impact users.
• Troubleshoot hybrid WAN/SD-WAN connectivity with flow + packet correlation.
• Optimize employee productivity and customer experience through DEM insights.
• Provide business-aligned reporting to executives with AIOps-driven KPIs.
• Simplify IT operations with a unified observability and AIOps framework.

Services & Support (What We Offer)

• AIOps Maturity Assessment – evaluate current monitoring and automation gaps.
  
• Deployment Services – implement IQ Ops across hybrid IT environments.
  
• Integration Workshops – connect IQ Ops with ITSM, SIEM, and observability tools.
• AI & Analytics Tuning – customize baselines, alerting, and business KPIs.

“AI-driven insights to transform IT operations into proactive intelligence.”

What is DX OI?

Broadcom DX Operational Intelligence (DX OI) is an AIOps platform that delivers advanced analytics and machine learning to help IT operations teams move from reactive monitoring to proactive and predictive management.

By correlating metrics, logs, events, and topologies across hybrid environments, DX OI reduces noise, identifies anomalies, and highlights the root causes that matter most. It empowers IT teams to accelerate troubleshooting, optimize resources, and support digital resilience.

Key Features

• AI/ML-Powered Analytics – Automatically detect anomalies, patterns, and trends across IT data.
• Noise Reduction – Filter out irrelevant alerts to focus on actionable incidents.
• Root Cause Analysis – Intelligent triage workflows to identify and resolve issues faster.
• Predictive Insights – Forecast performance and capacity needs to avoid outages.
• Unified Data Correlation – Combine metrics, logs, traces, topology, and events into a single operational view.
• Service Impact Mapping – Link technical incidents to business outcomes for better prioritization.
• Integration – Natively integrates with DX NetOps, DX APM, DX UIM, and AppNeta for end-to-end observability.

Benefits for the Client

• • Proactive operations: detect and resolve issues before they impact users.
  • Reduced MTTR: accelerate root-cause analysis with AI-driven workflows.
  • Smarter resource allocation: optimize infrastructure and cloud costs with predictive capacity planning.
  • Increased resilience: anticipate degradations and maintain service continuity.
  • Business alignment: prioritize incidents based on their impact on customers and services.

Why DX OI is Different ?

• • True AIOps – Leverages advanced AI/ML at enterprise scale.
  • Holistic observability – Correlates diverse IT telemetry for a complete view.
  • Actionable intelligence – Converts raw monitoring data into clear decisions.
  • Integration-first approach – Seamlessly ties into Broadcom’s observability suite.
  • Scalability & Security – Trusted by large, regulated enterprises.

Complementarity within Broadcom’s Portfolio

• • With DX NetOps: combines network assurance data with AI-driven correlation.
  • With DX APM: enriches application performance with predictive insights.
  • With DX UIM: connects infrastructure health to proactive anomaly detection.
  • With AppNeta: extends intelligence into SaaS and Internet-based user experiences.