On-Call - View more...
Page 2 of 2
Key Features
- On-Call Scheduling & Escalation
▫️Create flexible on-call rotations, team schedules, and escalation policies.
▫️Route alerts automatically based on time zones, roles, and availability. - Contextual Alerts & Collaboration
▫️Enrich alerts with runbooks, logs, and metrics.
▫️Integrated chat (Slack, MS Teams) and voice/SMS notifications. - Incident Lifecycle Management
▫️Track incidents from detection to resolution.
▫️Provide timelines for postmortems and compliance. - Noise Reduction & Routing
▫️Suppress redundant alerts and group related incidents.
▫️Deliver actionable notifications only to relevant teams. - DevOps Toolchain Integrations
▫️Native with Splunk Observability Cloud, ITSI, and Splunk Platform.
▫️Supports PagerDuty, Jira, ServiceNow, GitHub, Prometheus, Grafana, and more. - Mobile-first Experience
▫️Manage alerts and collaborate on incidents from iOS/Android apps.
▫️Acknowledge, reassign, and resolve on the go.
Benefits for the Client
- Faster response – reduce MTTA/MTTR with intelligent routing and real-time collaboration.
- Better reliability – prevent downtime with 24/7 automated escalation.
- Team productivity – reduce alert fatigue, align DevOps and SRE workflows.
- Improved transparency – incident timelines for learning and accountability.
- Seamless integration – connect directly with observability and ITSM tools.
Why Splunk On-Call is Different ?
- DevOps-native – designed for SRE and engineering culture.
- Context-rich alerts – every notification carries runbooks and observability data.
- Collaboration-first – integrates natively with chat and ticketing systems.
- Part of Splunk ecosystem – works with ITSI and Observability Cloud for end-to-end incident response.
- Mobile-centric – optimized for on-the-go acknowledgment and resolution.
Complementarity with Splunk Observability Cloud & ITSI
- Observability Cloud detects performance anomalies with full-fidelity telemetry.
- ITSI correlates alerts into service-centric episodes.
- On-Call ensures rapid notification, escalation, and resolution with the right teams.
→ Together, they deliver closed-loop incident management, from detection to business impact resolution.
Typical Use Cases
- Manage on-call rotations and escalations for global DevOps teams.
- Reduce MTTR by integrating alerts with Splunk Observability dashboards.
- Automate routing of incidents from ITSI or SIEM into the right SRE team.
- Empower mobile engineers to resolve incidents anytime, anywhere.
- Conduct structured postmortems with full incident history.
Services & Support (What We Offer)
- On-Call Assessment – review incident workflows and escalation chains.
- Deployment Services – configure rotations, policies, and integrations.
- Collaboration Workshops – integrate On-Call with Slack, Teams, and ITSM tools.
- Optimization Services – fine-tune alert suppression, runbooks, and postmortem practices.
- Managed Incident Response – deliver On-Call as-a-service with 24/7 coverage.
Page
