IT Service Intelligence (ITSI)

“AI-powered IT service monitoring and analytics for business resilience.”

What is Splunk ITSI?

Splunk ITSI is a next-generation monitoring and analytics solution for IT operations. It provides real-time visibility into service health, business KPIs, and IT performance by correlating events, metrics, and logs across complex infrastructures.

With AI-driven anomaly detection, event correlation, and business service views, ITSI enables IT Ops, SREs, and executives to prevent outages, reduce MTTR, and align IT with business outcomes.

Key Features

• Service-Oriented Monitoring
  ▫️Model business services and dependencies across apps, infra, and cloud.
  ▫️Service Analyzer dashboards to track overall health at a glance.
• KPI & Glass Tables
  ▫️Define KPIs that matter to business services.
  ▫️Visualize them in custom glass tables for executives and NOC teams.
• AI-Driven Event Analytics
  ▫️Machine learning for anomaly detection and adaptive thresholds.
  ▫️Event correlation to suppress noise and highlight root causes.
• Notable Events & Episode Review
  ▫️Aggregate related alerts into episodes with context.
  ▫️Drive efficient incident response and reduce alert fatigue.
• Predictive Insights
  ▫️Forecast degradations before SLAs or services are impacted.
  ▫️Guide proactive remediation actions.
• Integration with Splunk Ecosystem
  ▫️Native with Splunk Platform (logs, metrics, events).
  ▫️Tight integration with Splunk Observability Cloud for real-time APM, infra, and DEM data.

Benefits for the Client

• Faster problem resolution – reduce MTTR with correlated insights.
  • Noise reduction – cut alert fatigue with AI-driven correlation.
  • Business alignment – monitor IT health in terms of business services and outcomes.
  • Proactive operations – predict issues before they impact SLAs.
  • Unified ecosystem – leverage Splunk Platform + Observability Cloud data in one view.

Why Splunk ITSI is Different ?

• Service-first approach – aligns IT KPIs to business services.
  • AI/ML at the core – anomaly detection, predictive analytics, and noise reduction.
  • End-to-end integration – leverages Splunk Observability Cloud for real-time metrics, traces, and RUM.
  • Customizable glass tables – executive dashboards that link IT health to business performance.
  • Proven scale – trusted by global enterprises in regulated and mission-critical industries.

Complementarity with Splunk Observability Cloud

• Observability Cloud provides real-time, high-fidelity telemetry (metrics, traces, logs, RUM, synthetics).
• ITSI ingests this data to model business services, apply AI/ML correlation, and deliver executive dashboards.
• Together, they form a closed loop: observability → correlation → prioritization → remediation.

Typical Use Cases

• Model and monitor end-to-end services across hybrid infrastructures.
  • Reduce noise by correlating thousands of alerts into a handful of actionable episodes.
  • Provide executive visibility into IT health via glass tables.
  • Predict degradations and prevent outages before customers are impacted.
  • Combine Observability Cloud telemetry with ITSI for unified, service-centric monitoring.

Services & Support (What We Offer)

• Service Modeling Workshops – define KPIs and dependencies.
  • Deployment Services – design and implement ITSI with integration to Splunk data sources.
  • Executive Dashboards – build glass tables aligned with business priorities.
  • Tuning – configure anomaly detection and predictive analytics.