NPM+

“Network Performance Monitoring + with full packet visibility and AI-driven insights for cloud, remote work, and Zero Trust environments.”

What is NPM+?

Riverbed NPM+ is a cloud-delivered network observability service that uses a Unified Agent to collect packet data directly from user and server endpoints — before encryption or tunneling — to eliminate visibility blind spots in modern infrastructures.
It provides full visibility across remote workforces, SaaS and cloud-native environments, and Zero Trust architectures, enabling faster issue detection, optimized performance, and enhanced service reliability.

Key Features

• Endpoint Packet Capture & Analysis
  ▫️Collects traffic directly at the endpoint to capture data before it is encrypted or tunneled.
• Core Module
  ▫️Delivers essential metrics such as latency, packet loss, retransmissions, and delays.
• Unified Communications (UC) Module
  ▫️Monitors the performance of voice and video applications (Teams, Zoom, etc.), measuring jitter, loss, and MOS scores.
• Packet Capture Module
  ▫️Provides deeper diagnostic and forensic capabilities with full packet capture on demand.
• Modern Architecture
  ▫️Includes proxy support, PII encryption for sensitive data, and integration with Zero Trust and SASE frameworks.

Benefits for the Client

• Eliminate blind spots – visibility even in remote, cloud, and encrypted paths.
  
• Proactive troubleshooting – AI-driven anomaly detection and root cause insights.
  
• Simplified endpoint management – one Unified Agent, multiple modules.
  
• Improved user experience – enhanced visibility into collaboration and SaaS performance.
  
• Compliance-ready – protects sensitive data with encryption of PII while maintaining observability.

Why Riverbed NPM+ is Different ?

• Endpoint-first design – captures what other tools cannot, directly from the device.
  
• AI/ML-powered insights – reduces alert noise and accelerates resolution.
  
• Modular structure – flexible licensing across Core, UC, and Packet Capture modules.
  
• Seamless integration – part of the Riverbed IQ AIOps platform alongside AppResponse, NetProfiler, and Aternity.
  
• Future-ready – built for hybrid work, SaaS, cloud, and Zero Trust ecosystems.

Typical Use Cases

• Troubleshoot remote work connectivity and VPN performance.
• Monitor unified communications and collaboration platforms.
• Detect anomalies and suspicious traffic invisible to traditional monitoring.
• Validate SaaS and cloud performance directly from the end-user device.
• Provide visibility in Zero Trust environments with encrypted and tunneled traffic.

Services & Support (What We Offer)

• Endpoint Visibility Assessment – identify observability gaps across endpoints and applications.
  
• Deployment Services – design and rollout of Unified Agent and modules.
  
• AI/Analytics Workshops – configure adaptive baselines and alerting workflows.
  
• Optimization Services – fine-tune capture, dashboards, and performance thresholds.