IQ Ops

“Unified AIOps platform delivering actionable intelligence across network, application, and digital experience.”

What is IQ Ops?

Riverbed IQ Ops is Riverbed’s AIOps platform, designed to unify observability and performance insights across network flows, packets, and digital experience data.
By correlating telemetry from AppResponse (packets), NetProfiler (flows), Aternity (employee, customer, and mobile experience), and NPM+ (endpoint visibility), IQ Ops provides actionable intelligence with adaptive AI to optimize IT operations, accelerate troubleshooting, and enhance digital business outcomes.

IQ Ops transforms fragmented monitoring into a single pane of glass, enabling IT, NetOps, and business teams to align on performance, resilience, and user experience.

Key Features

• Unified Data Correlation
  ▫️Aggregates telemetry from packets, flows, endpoints, and digital experience.
  ▫️Normalizes and enriches data to provide a holistic view of IT performance.
• Adaptive AI Engine
  ▫️ Learns baselines across applications, networks, and user journeys.
  ▫️ Detects anomalies, reduces noise, and prioritizes issues by business impact.
  ▫️Provides guided remediation and proactive recommendations.
• Cross-Domain Observability
  ▫️Correlates AppResponse (packet forensics), NetProfiler (flow analytics), and Aternity (digital experience).
  ▫️Integrates with cloud-native telemetry and third-party ITSM/observability platforms.
• Business-Aligned Dashboards
  ▫️Unified views for IT operations, executive stakeholders, and business owners.
  ▫️KPIs tied to productivity, customer satisfaction, and revenue impact.
• Cloud & Hybrid Readiness
  ▫️Supports multi-cloud, SaaS, SD-WAN, and Zero Trust architectures.
  ▫️Delivered as SaaS or hybrid deployment.

Benefits for the Client

• Break silos – unify network, application, and user experience monitoring.
• Accelerate troubleshooting – correlate symptoms across data sources for faster MTTR.
  
• Proactive operations – AI identifies degradation before users are impacted.
  
• Business alignment – insights linked to productivity, satisfaction, and revenue.
  
• Simplify IT landscape – consolidate multiple tools into one AIOps platform.

Why Riverbed IQ Ops is Different ?

• Actionable Intelligence with Adaptive AI – not just detection, but guided resolution.
  
• 360° observability – packets, flows, endpoints, and digital experience in one platform.
  
• Enterprise-to-cloud coverage – hybrid and multi-cloud environments supported.
  
• Open ecosystem – APIs and connectors for ITSM, SIEM, and observability platforms.
  
• Proven heritage – built on Riverbed’s trusted monitoring technologies (AppResponse, NetProfiler, Aternity).

Typical Use Cases

• Detect and resolve SaaS or cloud performance issues before they impact users.
• Troubleshoot hybrid WAN/SD-WAN connectivity with flow + packet correlation.
• Optimize employee productivity and customer experience through DEM insights.
• Provide business-aligned reporting to executives with AIOps-driven KPIs.
• Simplify IT operations with a unified observability and AIOps framework.

Services & Support (What We Offer)

• AIOps Maturity Assessment – evaluate current monitoring and automation gaps.
  
• Deployment Services – implement IQ Ops across hybrid IT environments.
  
• Integration Workshops – connect IQ Ops with ITSM, SIEM, and observability tools.
• AI & Analytics Tuning – customize baselines, alerting, and business KPIs.