Aternity Mobile Experience

“Extending Digital Experience Management to mobile devices and apps.”

What is Aternity Mobile Experience?

Aternity Mobile Experience is Riverbed’s Digital Experience Monitoring (DEM) solution dedicated to mobile users and applications.
It extends the visibility of Aternity beyond desktops, VDI, and web apps to cover iOS and Android devices, ensuring that organizations can monitor, analyze, and optimize the digital journeys of mobile users.

As mobile becomes the primary channel for employees, customers, and partners, Aternity Mobile Experience provides real-time insights into device performance, application responsiveness, and user experience across cellular, Wi-Fi, and hybrid networks.

Key Features

• End-to-End Mobile Monitoring
  ▫️ Visibility into mobile app startup times, transaction success rates, crashes, and errors.
  ▫️Device health monitoring (battery, CPU, memory, OS version).
• Network & Connectivity Analytics
  ▫️Performance metrics across 4G/5G, Wi-Fi, and roaming networks.
  ▫️Detects issues linked to poor coverage, latency, or unstable connections.
• User-Centric Experience Metrics
  ▫️Real-time tracking of session quality, response times, and app performance per user.
  ▫️Correlates digital experience with business outcomes (engagement, transactions, retention).
• Multi-App, Multi-OS Coverage
  ▫️Supports iOS and Android apps.
  ▫️Compatible with enterprise and customer-facing apps (internal productivity, customer portals, e-commerce, banking apps).
• AI-Powered Insights
  ▫️Baselines typical performance and detects anomalies automatically.
  ▫️Provides actionable intelligence to prioritize fixes and optimize mobile journeys.

Benefits for the Client

• For Employees – assure reliable access to corporate apps (Teams, Salesforce, productivity apps) on mobile devices.
  
• For Customers – deliver superior experience on mobile portals and apps, improving satisfaction and loyalty.
  
• For IT & Business – gain visibility into mobile usage, detect issues faster, and reduce support costs.
  
• For Security & Compliance – ensure device/app versions are compliant and aligned with corporate policies.

Why Aternity Mobile Experience is Different ?

• Mobile-first DEM – one of the few platforms to provide true end-to-end visibility on mobile.
  
• Holistic coverage – integrates employee and customer-facing mobile experiences in one solution.
  
• AI-driven prioritization – guides IT and DevOps to focus on what impacts users most.
  
• Unified with Riverbed IQ – correlated with AppResponse (packets), NetProfiler (flows), and Aternity DEM for full observability.
  
• Business impact – links mobile performance to engagement, conversion, and retention metrics.

Typical Use Cases

• Troubleshoot poor performance on mobile banking or e-commerce apps.
• Ensure smooth mobile access to enterprise SaaS apps for hybrid workers.
• Monitor 5G/roaming performance for mobile workforce in the field.
• Detect and fix app crashes or slowdowns before they impact customers.
• Benchmark mobile app performance across regions, OS versions, or devices.

Services & Support (What We Offer)

• Mobile Experience Assessment – identify gaps in mobile app and device performance.
  
• Deployment Services – integrate Aternity Mobile Experience with existing DEM environments.
  
• Mobile Analytics Workshops – configure dashboards, AI baselines, and custom KPIs.
  
• Optimization Services – tune reporting for both IT and business stakeholders.