Hawkeye Software Suite

“End-to-end active monitoring for proactive assurance of user experience and application performance.”

What is HawkEye?

The Keysight HawkEye Software Suite is an active monitoring platform that emulates real users and applications to measure end-to-end network and application performance.

Unlike passive monitoring, HawkEye continuously generates synthetic traffic to validate application performance, VoIP quality, SaaS experience, and cloud service delivery. It enables IT and network teams to identify issues before they impact users, reduce Mean Time to Repair (MTTR), and ensure compliance with SLAs.

Key Features

• Active End-to-End Monitoring
  • Simulate real traffic (voice, video, web, SaaS, API) across LAN, WAN, internet, and cloud.
  • Validate application performance from the user’s perspective.
• Multi-Protocol & Multi-Service Coverage
  • VoIP, video conferencing, web, DNS, HTTP(S), SaaS apps (Office 365, Salesforce, etc.).
  • End-to-end performance KPIs: latency, jitter, packet loss, MOS (Mean Opinion Score).
• Flexible Deployment
  • Software agents deployable on-premises, in branch offices, data centers, or cloud (AWS, Azure, GCP).
  • Hardware probes available for high-performance test points.
• Centralized Management & Analytics
  • Unified dashboard to configure, manage, and visualize performance metrics.
  • Role-based access and multi-tenant support for service providers.
• Integration & Automation
  • API-driven integration with ITSM, observability, and automation frameworks.
  • Integration with Keysight Vision NPBs and Ixia test solutions for unified visibility.

Benefits for the Client

• Proactive assurance: detect performance degradation before it impacts real users.
• Reduced MTTR: synthetic tests accelerate root cause identification.
• Improved SLA compliance: continuously validate service delivery and user experience.
• Hybrid ready: monitor across datacenter, WAN, SaaS, and multi-cloud environments.
• Scalable visibility: deploy agents anywhere — branch, remote sites, or global cloud PoPs.

Why HawkEye is Different ?

• Active, not passive: creates its own traffic to proactively measure performance.
• Wide service coverage: from VoIP to SaaS, unlike tools limited to HTTP checks.
• Cloud-native deployment: probes available in public cloud marketplaces.
• Part of Keysight ecosystem: integrates with Vision NPBs, test tools, and visibility stacks.
• Multi-tenant architecture: ideal for service providers offering managed assurance services.

Typical Use Cases

• Proactively validate SaaS performance (e.g., Microsoft 365, Salesforce).
• Monitor VoIP and collaboration services (Zoom, Teams, Webex).
• Ensure WAN/SD-WAN performance across branch offices.
• Validate cloud application delivery in AWS, Azure, GCP.
• Provide SLA assurance for managed service providers.

Services & Support (What We Offer)

• Monitoring Assessment – identify blind spots and define HawkEye deployment strategy.
• Deployment Services – rollout HawkEye agents across hybrid environments.
• Integration Workshops – connect HawkEye with ITSM, SIEM, or observability platforms.
• Training & Enablement – empower IT teams to configure and interpret HawkEye tests.
• Managed Services – provide HawkEye as a managed assurance solution.